We will endeavour to respond to all requests or contact made within 48 hours at during normal working hours. We operate slightly different rental hours as we are a small business: Mondays - Thursdays: 6pm - 10pm Fridays: 6pm - 11pm Saturdays: 10am - 11pm Sundays: 10am - 10pm

Based in Aylesbury, Buckinghamshire, UK.

We are based in Aylesbury, Buckinghamshire, however, we can accommodate locations outside Buckinghamshire. Get in touch to find out more.

To book any of rental services or packages there are only 6 easy steps: Fill in the Enquiry Form We will contact you within 48 hours to arrange a web or phone consultation to discuss your needs and event in more detail Agreed details of the booking and costs will be shared Once the costs are agreed, you will be sent a rental contract & invoice If you're happy with it, return a signed copy of the contract and pay the deposit. Your booking confirmation will be made and sent by email. Balance payment due 72 hours before the event.

Please visit our Enquiry form if you would like us to provide decor for your event or want 4ft Marquee Letters/Numbers.

Yes you can make changes to your booking 14 days before the event. Changes need to be made in writing and sent via email. An adjusted rental agreement and/or invoice can be sent. Minor changes less than 14 days before the event may be allowed, but please contact us at your earliest convenience to discuss.

Unfortunately we cannot accept bookings for events less than 7 days away if you are located outside of Aylesbury, Buckinghamshire. Bookings for London events must to be made at least 14 days before the event. We unfortunately cannot accept any custom backdrop requests for events less than 21 days away.

We use only professional quality latex balloons from the following brands: Gemar, Sempertex, Kalisan and Qualetex Europe.

Yes. You are welcomed to keep any balloons blown up in preparation for your event. You must specifically request this when we arrive to take down the event items. If you do want to keep the balloons these will be left blown up at the venue. We will not take balloons away to store until a later date, nor will we move balloons to a new location on your behalf.

The delivery time will be agreed at the time of booking - usually deliveries will be 60-90 mins before the event start time. Please ensure ahead of arrival: - You know where you would like the decor to be set up in the event space - The area is clear and free from any tables, chairs, or other items - If any of the rental items require a socket, the set up area is close enough (we can bring an extension lead if required).

We may be able to accommodate this request depending on what backdrop you are looking for but this will incur a "custom backdrop fee" in addition to the standard cost of the backdrop rental. The backdrop will not be yours to keep and must be returned with other rental items. Please contact us more to discuss further.

Marquee Letter/Numbers are made of wood and are available for rent only. Each number/letter is chargeable unless agreed otherwise during booking. There are hired with warm light bulbs included. Foamboard letters/numbers are made of foamboard and are available for purchase only - they are yours to keep. They currently are available in white as standard and do not come with lights if they are being collected by the customer. We can offer lights if delivered or spray paint other colours - please discuss with us first. Dimensions for Marquee and Foamboard letters/numbers can be found in the FAQs.

All Marquee and Foamboard Letters/Numbers are three dimensional meaning they are measured as height, width and depth. The measurements below is for individual marquee or foamboard letter/number: Each Marquee Letter/Number: Height: 48 inches or 121 cm Width: 24 inches or 60 cm Depth: 4 inches or 10cm Each Foamboard Letter/Number: Height: 33 inches or 84cm Width: 23 inches or 59cm Depth: 6 inches or 15 cm If you are collecting Foamboard letters/numbers, please ensure your vehicle can accommodate this space comfortably and factor in how many letter/numbers you are transporting,

Unfortunately foamboard numbers/letters are non-refundable. These are sale items and not rental equipment. Once they are made and collected/delivered to an event, they are your responsibility and ownership.

Depending on what is requested, Foamboard letters/numbers require 72 hours from the date payment is received to make the numbers/letters. Collection will be arranged for after this period. We can do urgent/rush orders but please contact us for more information.

Delivery can be arranged at an additional cost depending on your location. We are based in Aylesbury Buckinghamshire (HP20). Delivery within a three mile radius is charged at a flat rate of £25. Any postcodes outside the three mile radius but within the Buckinghamshire area is charged at £35 flat rate. North, Northwest, West and Central London - £70 excluding parking charges. Any other locations, please reach out to discuss further.

No. Unfortunately we do not offer a collection option on Marquee Rentals due to the weight and size of the items and set up required.

If you let us know 1 hour before the scheduled pick up time we can offer a 30 minute grace period. Any time longer than this is chargeable. Please contact us to discuss further. We cannot accept a request to extend the event on arrival at the venue.

Yes but customer must be willing to come to Aylesbury to collect. Once the foamboards are in your possession they are your responsibility. Deeluxe Details are not liable for any damage once the letters or numbers have been handed over to the customer. Please ensure you have an appropriate means of transportation - big enough to carry the letters (see Dimensions in Services FAQ). Foamboard is a lightweight material, and any unnecessary pressure or twisting can damage the letters. Delivery is available on request and at an additional cost.

If you collected your foamboards in excellent condition, and they become damaged once in your care, you will need to pay for a replacement at full price. A replacement can only be provided if we are notified 24 hours or more before the event date. Tears or punctures cannot be repaired and will require a new foamboard to be made.

We require a minimum of 60 minutes (1 hour) to set up decor once we arrive. This will be agreed at the time of booking. Take down we require 30 minutes after the event finishes. It is the customer's responsibility to ensure these times are factored into the times they have booked for the venue.

The full details of our cancellation policy can be found in the Rental Agreement at the time of booking. Cancellation overview: Deposit is non-refundable in any circumstance except within 24 hour of making the deposit payment. More than 30 days before the event - Deposit retained; any payments made to balance is refundable and customer does not owe the remaining balance More than 14 days before the event - Deposit retained; 50% of payments made to balance is refundable and customer does not owe remaining balance. If customer has not made any payments except deposit, they are liable to pay 50% of remaining balance. Less than 14 days before the event - All payments made to date retained; customer owes 100% of remaining balance. Exceptional circumstances can be considered but will be at the discretion of Deeluxe Details.

50% of the total cost of the event including delivery (where applicable).

All payments must be made by bank transfer - details can be found on the bottom of any Deeluxe Details invoice. If you cannot find these, please reach out of the enquiry form. Unfortunately, we cannot accept cash or in-person card payments. Balances must be paid 48 hours before the date of your event.